A Process Deviation Analysis Framework
نویسندگان
چکیده
Process deviation analysis is becoming increasingly important for companies. This paper presents a framework which structures the field of process deviation analysis and identifies new research opportunities. Application of the framework starts from managerial questions which relate to specific deviation categories and methodological steps. Finally a general outline to detect high-level process deviations is formulated.
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تاریخ انتشار 2012